Legal Question in Consumer Law in Illinois

I've been paying on a student loan for several years, and the loan has been bought out 2 or 3 times over this period, most recently about 18 months ago. When the latest lender (ACS - based in Utica, NY) purchased my loan, they sent me a statement/letter stating that if I made 15 more consecutive on time payments, my interest rate would be reduced by 1 full percentage point. I've now made 17 or 18 consecutive payments, and the interest rate is still the same. When I contacted customer service they tried to tell me I needed to make 32 or 36 consecutive payments. When I told them that I was holding the statement in my hands that reads "15 consecutive on time payments," I was told I would have to prove it. So I faxed a copy to a number the rep gave me along with a letter explaining the issue, and my next statement still did not reflect any change in interest rate. So I called again, and the rep told me "I have your paperwork and information right here, I will get it processed right away." Of course, my next statement still didn't reflect any change in interest rate. I called yet again, and this time I was told that I didn't qualify because I had made a late payment 5 years ago, before ACS had even purchased my loan. So then I asked, "Well then why was I sent a statement that told me I would get this reduction if I didn't even qualify? And why was I already told my next statement would reflect the change if I didn't even qualify?" All the rep would say was that the statement that informed me about the rate reduction bonus was sent in error and that the previous reps that I spoke to were wrong. It seems to me that if this was in fact THEY'RE ERROR, then they should make good on it. Thoughts? Is there anything I can do?

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