Legal Question in Consumer Law in Illinois

I received a store credit on a pair of new shoes that I purchased and returned, now the owner of the store will not honor the store credit she gave me? The owner of the store says there was 120 day time limit? How can she keep not only my money but the merchandise I payed for? Is this legal for a store owner to keep my money and merchandise I already paid for?

Thank you,


Asked on 4/27/12, 6:49 am

1 Answer from Attorneys
Stephen Messutta

The store policy must be explained no later than when you returned the shoes so that you could make an informed choice. It may be on the original sales slip, or posted in the store. If it is noplace in writing, it would be your word against the store but you apparently would have to sue the store for the money at this point. An attorney may be able to help by writing a letter instead; the store may not want a consumer lawsuit on its hands. You may also be able to file a complaint with (a) the Better Business Bureau but if the store is not a member it would not have to respond to any attempt by the BBB to mediate a solution and (b) the Illinois Attorney General Consumer Fraud people, but this process can take some time.

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Answered on 4/27/12, 7:05 am


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