Legal Question in Consumer Law in Illinois
Tried to return merchandise-no cooperation
I purchased a very expensive hand bag from a store in Illinois over the
internet, when I received the merchandise, it was used. I tried to return the
bag under their terms, and upon my return of the bag, they refused to accept
it. I have a dozen or more emails proving their poor copperation. I live in
california, and they are in illinois, what should I do?
2 Answers from Attorneys
Re: Tried to return merchandise-no cooperation
Dispute the charge with your credit card company and tell them to reverse the charge.
Re: Tried to return merchandise-no cooperation
See if they do business in Cal. Internet advertising alone won't subject a company to personal jurisdiction of a particular state. Notwithstanding, you can still sue the company here in small claims and see if they will challenge personal jurisdiction. The company could always agree to have the claim adjudicated in Cal. Also, dispute the charge with your credit card company if that's what you used.
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