Legal Question in Consumer Law in Illinois

Like many questions we get, we have no clue where this kind of information comes from, but you are mixing legal apples and oranges, and frankly without a specific situation, it is really impossible to say what the store's obligations might be. It is illegal to put in a call to 911 if it's not really an emergency, but what the law is trying to prevent are crank calls, not calls made in good faith because somebody saw something bad but couldn't say how bad it was. On the other hand people who assist in emergencies are also protected against claims of criminal negligence under our "good Samaritan" laws. As a storekeeper, there is an additional issue: while it is the general rule that you are NOT obligated to help someone in distress (but if you do the good Samaritan law is supposed to protect you) a shopkeeper has "premises liability" so if ANYTHING -- store conditions, staff....contributed to the emergency situation, then it COULD be criminal NOT to call for help.