Legal Question in Credit and Debt Law in Illinois
I'm the office manager at a small scale moving company and we have a customer who's credit card was declined for the amount we require at the pick up. We spoke with the customer and out of good faith we scheduled for delivery to take place and that the entire balance of her move be paid upon delivery. There was a misunderstanding with the driver and he told her that her remaining balance was only half of the actual balance due. We now want to collect the balance on her contract; however she is not willing to make the payment.. stated that it was the foreman's problem. Normally we would hold a customer's shipment until the entire balance is satisfied but we have already completed the delivery. What should our next step be?
1 Answer from Attorneys
If your employee represented that she had paid the full amount due, unless you have something to the contrary signed by the customer, airtight, in writing, you might have a tough time doing anything. This might fall under the category of "lessons learned."
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