Legal Question in Consumer Law in India

Hi,

I was having Hsbc credit card and I went for a settlemt with HSBC. They told me to pay the amount before 27th of March 2010 and I made a payment by paying them through DD. I gave the DD to their collection agent. He has given me the receipt and also the letter from bank stating that if you pay the full settlement amount at a shot, We will nullify you account and will send you the statement showing zero balance. I have paid the settlement amount for which I have the receipt and all the supporting documents. I also have the all conversation audio tapes with me. Now when I call HSBC they say that you have to pay a new settlement amount and the earlier letter is not valid and they are harrsing me.

Please any one let me know what to do in this regards

Muni

[email protected]

9980131302


Asked on 4/13/10, 12:40 pm

1 Answer from Attorneys
Sudershan Goel India Law Offices of Sudershan Goel - Advocate

You may send them a written complaint asking them to send you a zero balance statement failing which you may take legal action claiming damages for harrasment. You may also send a copy of this complaint, with all the proofs, to R.B.I. and the Banking Ombudsman of your area.

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Answered on 4/20/10, 6:38 pm


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