Legal Question in Consumer Law in India

I had used www.travelocity.co.in for booking a ticket. They had an offer where i could use an ICICI card to generate an evoucher of Rs. 300. I did that and proceeded to make a booking, but the transaction failed and my account got debited.

Then the evoucher also became invalid, so i had to generate another evoucher and proceeded to make the booking and it went through. Next day i got an email from travelocity informing me that the ticket has been cancelled as i used 2 evouchers, they charged me Rs. 1000 as cancelation and admin charges.

I have been battling them since then to refund the 1000 rupees as it was a problem with their website. But to no avail. The very next day, I was booking another ticket and this time too, my account got debited for but no ticket was issued.

I called customer care and they told me, that the refund will be done in 48 hours. however after 6 days i called them again and they told me, that i will have to call the bank for the refund and they cannot do anything and that i was given wrong information.

I want to get my 1000 rupees back and charge damages for mental harassment.

Please advise.


Asked on 1/11/10, 1:45 am

3 Answers from Attorneys
RAJIV GUPTA (Cell: +91 9811284735) [email protected]

u may approach ur district consumer forum.

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Answered on 1/11/10, 2:58 am
Aniruddha Pawse Aniruddha.P.Pawse Advocates

issue a legal notice and then approach consumer forum. However your amount is too small therefore ask maximum damages, legal fees etc in the notice and complaint.

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Answered on 1/12/10, 10:10 pm
Mantosh Sarkar M.Sarkar & Associates

You are eligible to get cost & compensation. You may approach

through Bank's own redressal system at first alternately you

may go to the District Consumer redressal forum.

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Answered on 1/18/10, 6:46 am


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