Legal Question in Credit and Debt Law in India

SBI Credit Card

Sir, I have a dispute with SBI card since April'09 encashment amount 32000/-. I have notify several times to customer care and sent mail. I has been always said that the matter is under process. It will be resolved soon. As per my April'08 statment I have paid all my outstanding except encashment amount which I have not been received. I always in touch with SBI via phone or email. Two days before I received a notice from a advocate regarding this payment. I talked him regarding my unresolved dispute. After that I received a call from SBI executive as per him I have spent 66000/- and paid 38000/-. I asked him why it has not been mentioned my statment. He said it was a fault of Bank you have to pay principle amount for one time settlement. If this the actule amount to be paid it is bigger amount. If statment reflected correctly then all the amount will be cleared on time. As per him either I settle the matter out of court or in court it's on me. Kindly advice me the right direction and what can be done is such case. What is the possibilities for this case.


Asked on 5/14/09, 7:22 am

2 Answers from Attorneys
Rajneesh Malhotra Malhotra Advocates

Re: SBI Credit Card

You can file a Consumer Complaint giving detal of all facts and please attach the necessary documents.

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Answered on 5/14/09, 8:34 am
Sudershan Goel India Law Offices of Sudershan Goel - Advocate

Re: SBI Credit Card

It may be better to settle the dispute out of court. Even if the amount was not mentioned in the statement but you had used the card and made purchases within last three years, you may have to make the payment. You may not depend merely on mistake of the bank in sending you a wrong statement. Better check your purchases and make the payment.

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Answered on 5/14/09, 9:41 am


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