Legal Question in Civil Litigation in Iowa

Re: Misleading a consumer

You might first contact the manager of the place where you encountered this sales person. It may be that the salesperson simply made a mistake. I have often encountered electronic sales people who know less about their product than I do. If the manager doesn't give you satisfaction you should check with an attorney where you live immediately. Louisiana, where I practice and is different than common law jurisdictions, provides relief in any commercial transaction if there is no "meeting of the minds." Common law jurisdictions have provisions for a cause of action in "fraud in the inducement". If the seller has intentionally made misrepresentations that were done so to get the prospect to enter a contract with the seller knowing that "but for the material misrepresentation" the prospect would not have entered the contract, this is a separate and distinct cause of action in tort. If the manager refuses to cooperate with you and he or she receives a demand letter from a local attorney, that may be all you need to resolve this matter. There is also the better business bureau available to you. You might contact them to see what kind of records they have on the store and its track record for resolving customer complaints, etc. Hope this helps. Good luck.