Legal Question in Telecomm Law in Kansas
Double billing a customer
Is it illegal to double bill a customer for phone service after we have been offically notified that their phone service has been switched to another company?
Example: We provide phone service to a customer, that customer switches phone companies and I receive offical notification that the customer has left and the exact date so our billing can end. Is it illegal to continue billing for that service even though we no longer provide that service? Thanks.
1 Answer from Attorneys
Re: Double billing a customer
It is very likely a violation of Kansas Corporation Commission regulations and/or Section 201 ("unreasonable practice") of the federal Telecommunications Act to bill a customer for telephone service after the customer has switched to a new provider. If you provide local exchange service and the service is not prepaid, you may only bill the customer for the prorated period during the billing cycle in which services were rendered. I recommend reviewing the regulations applicable to billing for the type of phone service you provide to determine what your legal obligations are.
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