Legal Question in Credit and Debt Law in Louisiana

My father ordered a few parts for his backhoe. When the box arrived, one end was all taped up and the box was empty, only packing material still remained. Since the items were very specific to a rare make and model of backhoe, they probably weren't stolen, just fell out. But either way, we had nothing to do with them going missing. My dad called the company and they said their "policy" was to re-ship the items, charge my dads credit card a second time, and when UPS repays them with the claim, they would debit my dads card back. I have a real problem with that, because my dad is out $200 for only $100 in parts that he had no fault in getting lost. I was wondering if he has the legal right to call his credit card company, dispute the charge and have them credit his card back, and then let the backhoe company and UPS ditch it out over the dispute. I don't think it's right that my dad have to pay for a product that he had no part in losing. What are our options? Thanks! I'd appreciate it if the person who answers this includes their name and a contact phone number in case we have other questions later on with this issue.


Asked on 9/15/10, 9:27 am

1 Answer from Attorneys
Martha Amanda Mandi Lucas Mandie Seale Lucas

You are absolutely right to contact the credit card company. That is one of the advantages of using a credit card. You will need to document everything that occurred. I'm sure your credit card company will want to have copies.

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Answered on 9/20/10, 11:49 am


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