Legal Question in Consumer Law in Maryland

Re: Fraud? Misrepresentation? What to do?

Call your credit card company up and dispute the charges. If you paid by credit card and report that fraud may be involved, your credit card company will take action. Nonetheless, you may want to couple this action with one or more of the following:

Report the company to the Maryland Attorney General's office.http://www.oag.state.md.us/Consumer/ or call them at Consumer Hotline:

(410) 528-8662 or 1 (888) 743-0023 toll-free. The Maryland Attorney General provides mediation services. Given distance and cost, this may not be a good choice for you.

Report the company to the Federal Trade Commission at www.ftc.gov and follow the link to make a complaint on-line. Or try this link https://rn.ftc.gov/dod/wsolcq$.startup?Z_ORG_CODE=PU01. You are looking for FTC Consumer Complaint Form, OMB Form # 3084-0047.

Or, research your issue under http://www.ftc.gov/ftc/consumer.htm. There is a specific section for e-commerce.

Make a complaint to the Better Business Bureau by trying http://www.bbb.org/

The business may have a charter in Maryland, if so, make a complaint to the Maryland Department of Assessments and Taxation, try http://www.dat.state.md.us/

Consider reporting them in California as well since the company may then be listed at the discretion of the California State's Attorney and thereby assist others in not dealing such a disreputable company.

Consider filing a small claim in Maryland against them.

Hope this helps and I hope you take action. People who take action are to be commended as it is their forthright attention that weaves the fabric of society.

Re: Fraud? Misrepresentation? What to do?

If you are really sure they have not responded within the time you contracted for, plus a few days extra to allow for slow mail, you can take the steps suggested in the other attorney's response. I am located in Harford County, 15 minutes from Bel Air, and perhaps could help.