Legal Question in Business Law in Massachusetts
Auto mechanic responsibility
I had my vehicle worked on by an auto repair business.
He did not repair the problem and disabled fuctioning parts in an effort to make more money.
Please direct me to where I can find law regarding the business's "professional duty of care" and other related law protecting consumers from unscrupulous business practices.
I am being taken to small claims court (MA) and I have filed a counterclaim.
My case comes up on 2/4/99 so any expedition would be appreciated.
Thank you very much.
2 Answers from Attorneys
Re: Auto mechanic responsibility
You should check with the Attorney General Regulations under G.L. c. 93A. You can find them in the
Code of Massachusetts Regulations, the Secretary of State's Bookstore or you can contact the Attorney
General's Office or the Office of Consumer Affairs.
Alan Pransky
Law Office of Alan J. Pransky
20 Eastbrook Road
Re: Auto mechanic responsibility
I'm not your lawyer, for a variety of reasons, one of
which is that I haven't met or talked to you, but for someone
with your story, my feelings are that you don't need what
you've asked for, "law" regarding professional duty of a
business. Here's my thinking:
1) No matter how much studying you do between now and next Thursday,
you will not understand as much in that area as the "judge" (or
clerk magistrate) who will hear and decide the case.
[ There is one blanket law that protects consumers from
being taken advantage of by businesses, MGL Ch. 93A, but
it is vague and the judge will know more about its real
application than you; in theory you could be awarded 2 to
3 times your damages if it applies and the business' behavior
is sufficiently egregious. You ought to have had it in your
answer, I think, but if you find yourself about to win your
case, you can ask the judge or clerk to help you ammend your
answer to include it. It's somewhat hackneyed and usually
isn't awarded and generally doesn't win any points with the
judge to suggest it; it sometimes loses points. But I'd have
to know more about your case to give the advice NOT to mention
it, either! Want to call me? 617-527-0050. Better yet,
write to me at [email protected], okay?
2) Your problem doesn't have much to do with what you asked for.
If what you say is true, the mechanic is guilty of fraud; out and
out fraud has little to do with 'professional standards' et al.
The burden of proof is on them and if they lose the case, there's no
appeal available to them.
Do you know if the other side is definitely going to show up? Did they
get a lawyer? (If so, you'll be asked to identify your signature on the
work order, right? Anyway, call me and specifically ask me how to handle that.)
What proof do you have that the repairs requested failed? What makes you
think that they disabled working parts? It seems like you should have been
taking them to court.
Stuart Williams
Law Offices of Stuart J. Williams
21 Walter St.
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