Legal Question in Consumer Law in Massachusetts

Car Problems

We have a 1997 Pontiac Grand Am that stalled out and died at a rotary. A local garage came and towed it. They offered to fix it, saying it was merely an alternator. They then proceeded to fix the alternator, the starter, the cylinder, and the left and right control arms. They ordered parts without informing me and I believe I was overcharged for the parts they put in. I also had to call them today because the car wouldn't start this morning. They came down and told me that I had to hold the key in for five minutes and it would start no problem. Is there anything I can do in this situation? I feel I have been taken advantage of. I paid 1300 dollars for a car that doesn't even start correctly. Thank you.


Asked on 10/03/03, 4:54 pm

1 Answer from Attorneys
Nance Lyons Law Office of Nance Lyons

Re: Car Problems

You have a claim under the MA Consumer Protection statute, Chapter 93A. You MUST send a demand letter specifying your damages. The repair shop is required to give you an estimate and to save the worn out parts it replaced. Ask for them. If you owe any money, don't pay. If you charged on your credit card notify them that you contest payment (it probably won't do any good,,but give it a try.

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Answered on 10/03/03, 5:09 pm


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