Legal Question in Consumer Law in Massachusetts

Dear Consumer:

I can understand how that might be a frustrating situation. However, I would need more details to give you a more meaningful response. Did you return the item in store? Did you buy it online and it never showed up? How did you initiate the return process? In some cases, it's better to go to the store and handle the matter face to face if possible. Whenever possible, document everything in writing. Finally, contact your bank or credit card company and dispute the charge directly with them as well. I hope this helps.