Legal Question in Credit and Debt Law in Massachusetts

Credit card Dispute

I have a dispute of amount $1000 for my Chase visa credit card. First they credited me this amount then taken away. I received two statements which appeared that I have a new balance of $1000. When called the dispute department at Chase bank , they stated that they have never received the document to support my case and that was why credited amount taken away. However, I faxed the document to the given name and fax number prior to the deadline to represent my case. I have a fax transmission report and receipt to prove that I have faxed them. Meanwhile, I applied a credit card from another bank which was denied. (First time in my life my credit card application has been denied) For this disputed amount for the services but I have never received it; furthermore the person supposed to provide me service lost my confidential and important document by mailing via regular mail. I am telling Chase that the person did not provide me a service at all and lost my package. However, Chase is asking me that I should get a second opinion from the expert that I did not get appropriate service. This is ridicilous and only the game and not the solution. I need your help how I should pursue my case. Thanks.


Asked on 6/21/08, 6:14 pm

1 Answer from Attorneys
JOHN TATOIAN LAW OFFICE OF JOHN A. TATOIAN ESQ.*Licensed Only in Massachusetts

Re: Credit card Dispute

If you have a billing dispute with a credit card company, you have rights pursuant to the Fair Credit Billing Act, the Fair Credit Reporting Act and possibly the Massachusetts Consumer Protection Act. For specific advice on how to proceed, you'd have to contact my office directly.

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Answered on 6/25/08, 4:07 am


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