Legal Question in Business Law in Minnesota

I am an experienced account recievables manager/bill collector/ customer service trainer. I currently work for Tmobile, but having problems with at&t. I have paid all bills on time, but some how every month, the bill would just keep inflating. I do this for a living. The only answer I got was the "data package" theory. If u access the internet without a "plan", they charge you. Thats cool. But $600 to access the at&t net to download their own internal applications for phones they own and sell, seems ridiculous and questionable. Nobody (supervisor) can answer why all I had to do was pay $15 more to get access, but if you don't sign up for it, they can literally charge ANY amount they want?? My "legal" question is, how can at&t charge such excessive amounts for "data" (without anything in writing) with absolutely NO legal warning and/or disclaimer advising you of the amount you "may" be charged to access data. Data required for ringtones, games etc. Not the internet, at&t net!! Help!!

Asked on 9/08/09, 5:01 pm

David Anderson Anderson Business Law LLC

0 users found helpful

0 attorneys agreed

First go to www.gethuman.com and look up the contact for ATT.

If they can't direct you to problem solving contact person who fixes accounts,

send them certified letter with a cc: to an attorney with a short ( 5 business day) deadline.

If no response by then follow up with attorney action.

Answered on 9/13/09, 6:05 pm

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