Legal Question in Consumer Law in Missouri

I run a medical office which operates large machinery. We have a service contract with a Air Conditioning company. We were having an issue with our Chiller so I called for service. The service man came out and looked at the equipment and gave me a quote for what he felt would fix the issue. The cost was rather large and I negotiated a couple of hundred bucks off. The service man finally came out and did the work to the chiller. After he finished, he stated, "That didn't work." He left and said they had to figure out the next step. A day or two later, the owner came out and started looking at the Chiller. He did some additional work and stated that today was "Free of Charge." He came back in a day or two and finished up his work, stating that the unit still was' "foul." He said it should hold up and do what we need it to. I got a bill for the initial service man coming out. I called and asked was this not included in the total cost proposed? I later got an email saying they were dropping the charge of $80.00 for the initial service man, but adding a charge of $320.00 for the last day of service from the owner. I feel this should be disputable since I had a firm quote of $4500.00 for the repair of the chiller. The quote did have a detail of service, but this was what I was told it would take to fix the issue. The final repair did not need any additional parts. I dispute that the chiller even needed what was done initially? I intend on meeting with the owner but want to know if I have any leverage for this meeting? Thank you.


Asked on 7/12/10, 8:09 am

1 Answer from Attorneys
Anthony Smith LawSmith

Your leverage is that you paid for more than you got, and are probably due at east a partial refund of what you have already paid, and that you will pay no more money. If they seek to get mroe maoney form you, you will counter with aclaim for arefund, for unneeded work, wasteful labor, fraud, and for not getting the benfit of the bargain.

Good luck

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Answered on 7/16/10, 12:19 pm


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