Legal Question in Business Law in New Jersey

I brought my expedition into the ford dealer Monday to have a fuel filter changed. On the drop off envelope I authorized $300. The next day secretary called me and said they changed the filter but that was not the problem...long story short I authorized $900. Not a dime more. She kept me appraised over the next two days that spark plugs were breaking and that she would let me know if $900 was reached. She called several times to say this plug broke, and that plug broke, but nit ONCE did she say they reached the $900. Today she called to say it was ready and it was over $1400. I said I only authorized $900, and she said "I told you plugs were breaking and you said to keep going". She says she told me after the FIRST spark plug broke that we surpassed the $900. She did NOT or else I would have had her stop. We were trading this truck in...I didn't even want to spend $900 but I told her that was the MAX. Now they won't release the truck, and the service manager will nit return mine or my husbands calls. What do I do?


Asked on 10/17/13, 10:58 am

1 Answer from Attorneys
John Corbett Corbett Law Firm LLC

The dealers story sounds like all BS to me. Spark plugs don't break unless the mechanic does something wrong and no spark plug replacement is worth as much as $900. A short letter from your lawyer may help. You might also check with the Consumer Affairs office to see if that dealership has other similar complaints.

I handle matters of this type. If I can be of further help to you, call or email.

See also: http://info.corbettlaw.net/lawguru.htm

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Answered on 10/17/13, 12:45 pm


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