Legal Question in Business Law in New Jersey

An incredibly unreasonable and disgruntled customer came into the dry cleaners where my mother works and is demanding that they compensate her for ruining her daughters dress. My mother, the tailor for the business, had fitted/tailored a ball gown for the customer and the customer paid and left. She later returned, screaming that they ruined the dress by cutting it too short. The business owner and my mother asked to see the dress on her daughter, but she refused and demanded money for the dress. Of course, without any proof that the dress had indeed been "ruined" the owner and my mother declined any compensation. She became even more irate and began spouting racial slurs and ungraceful insults towards the both of them. Now she's threatening to sue the business (sent an informal affadavit). Is there any reasonable grounds for her winning this case?

Any sound advice would be much appreciated. Thank you.

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