Legal Question in Civil Litigation in New Jersey

i took my computer to a technician because my mouse plug was not working from time to time. the tech couldnt find the problem so they took out my original hardware and reinstalled an operating system called microsoft dark edition. they wiped out all my programs and files and couldnt retieve the files so i took it to another professional and after 2 days of recovery, they were able to get most of my files back. The first company is refusing to pay for the bill because they dont feel they are liable and they are saying i should have had my files on a back up cd.
question 1: if they're the pros shouldnt they have saved my info and arent they neglegence because they never had my permission to reinstall another operating system so being that they erased everything, shouldnt they be responsible for some or all of my recovery? and my mouse still isnt working, so they never fixed the original problem. pls advice... thanks

Asked on 8/30/10, 4:46 pm

Amy Klauber Klauber & Klauber, LLP

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0 attorneys agreed

It sounds like you may have a claim. I would need to know some additional information. Please contact my office to discuss this matter further.

Answered on 9/07/10, 8:09 am

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