Legal Question in Business Law in New York

Biased Customer Care
This sparked my curiosity. I heard of various grievances resulting from an (massive multi-player) online role playing game, charging subscriptions.

A five year long customer, for instance, would be pardoned from consistent and clear rule violations---Terms of Service.

While new comer who pays for one year in advance will receive a one or more month ban for his first violation.

Are there laws in place to prohibit this form behavior, or is this the discretion of the company?

I think it's a fascinating area of interpretation, and I appreciate your time.

Ps. Establishment is based in Germany, but does business all over the world to my knowledge.

Asked on 2/18/09, 1:08 pm

John Friedman Law Office of John K. Friedman

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Re: Biased Customer Care

Generally speaking, if an organization establishes rules for its conduct it is held accountable for failing to abide by those rules.

Answered on 2/18/09, 2:25 pm

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