Legal Question in Business Law in New York

That is unfortunate. It is also bad business for Delta Airlines. However, I do not think you have a proper cause of action based on a rude employee.

Instead, I would write a letter and, in the future, not use the airline.

Mike.

The other attorney is right on point. Don't think about suing the airline; think instead of contacting customer service and lodging a complaint. Airlines are very sensitive to these kind of issues and will likely work something out with you. They want to keep your business, especially in these economic times. Consult with an attorney in your area for specifics if you have any further questions.

Kevin B. Murphy, B.S., M.B.A., J.D. - Mr. Franchise

Franchise Attorney