Legal Question in Technology Law in New York

ISP Extreme Speed Caps for price

I recently moved, had RoadRunner ISP - got on average 7.5 Mbps downloads and dont remember the upload speeds. Payed roughly $45 a month for it. Now that I've moved the only cable company in the area is capping my speeds at 512 Kbps download (0.5 Mbps) and 80 Kbps upload. They are a small company and don't even have a webpage. I was not required to sign any contracts or terms of service, nothing. I'm paying about $40 for this crap service. I got this service so I could play PS3 online....which is impossible at these speeds. Most DSL providers will give 1-2 Mbps for $20 a month. Basically they're taking advantage of me and they dick me around on the phone when I call they're ''tech support'' which is really just one woman who says she ''doesn't really know much about computers''. I'm CCNA certified so I'm decently educated in respect to I know what I should be getting and I know that i'm getting nowhere close to the speeds I should be. Just wondering if I have any legal ground to stand on. I really just want 2 Mbps so I can game and not lag like crazy. Right now I can't even watch videos on Youtube without letting them buffer over and over again (or letting them completely load before watching). Please Help


Asked on 10/05/08, 2:52 pm

1 Answer from Attorneys
John Friedman Law Office of John K. Friedman

Re: ISP Extreme Speed Caps for price

The answer to your question is to be found in your ISP's terms of service. What you're likely to find, however, is that they make no promises as far as minimum up- or down-load speeds are concerned (or, for that matter, straight-up connectivity). Most ISPs define connnectivity as DNS without any speed minimum. What they often do state is the speed maximum.

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Answered on 10/06/08, 11:53 am


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