Legal Question in Consumer Law in New York

One year ago, I ordered home delivery of the New York Times. I was assured it was delivered in my area.

I have never received one single copy, yet I continue to be billed. The charges mount up (now over $500).

I have talked with "customer service" (front line and supervisors) several times w/o result. Each time I am told they will "get back to me" and never do.

What can I do to ensure they cancel the charges? I don't want it sent to collection. I would send a registered or certified letter, but am unsure whom to send it to. Obviously, not to customer service.


Asked on 9/07/10, 11:09 am

1 Answer from Attorneys
Carol Ryder Law Office of Carol Ryder PC

Send it to customer service. They may not do anything (incompetency reigns everywhere these days) but it will give you proof. Send a second cert letter to the CEO. Letters to CEOs often get addressed quickly. Before I was an attorney, I worked for the President's office of a large bank handling all the complaints he received regarding the Mutual Funds Division (they had a lot then). My boyfriend at the time did the same thing at the mutual fund company (that was how we met-great guy...should not have left him but I was a silly young lady then).

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Answered on 9/18/10, 3:14 pm


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