Legal Question in Consumer Law in North Carolina

I purchased a home warranty at the time I closed on my new home 5/18/12. Now, 3 months later, I am unable to get any response from the warranty company regarding a claim I wish to submit. Prior to the sale, the company was well rated by reviewers including BBB. Now, they have an 'F' rating from BBB and numerous complaints posted online. Do I have any recourse if the company refuses to perform, or to even respond to my inquiries? The company is based in Florida and I live in NC. The premium was paid through escrow at the time of real estate closing.


Asked on 8/21/12, 7:55 pm

1 Answer from Attorneys
Kenneth Love Ken Love Law

You should contact the Attorney General to see if other complaints had been filed. This is likely whenever the BBB changes a rating very quickly. You also should contact an attorney in your area to potentially file a suit.

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Answered on 12/06/12, 11:51 am


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