Legal Question in Credit and Debt Law in North Carolina
We sold our property in KY in June 2010. Our water co. there sent us a bill for 180 something. When I called to question that amount in July, they told me they would call me back. No one called, I called again in Aug, and Sept I finally had Robert tell me they had read the meter in error and I actually owed 18.99. It took me 2-3 months for someone to tell me this. Before they had told me this on the phone they had already sent our bill to collections. I have never received the final bill with the corrected amount. Which I was told I would received. I sent a check certified 10-28-10. They cashed the check and on the back it shows it was credited to my account. I assumed the matter was finally over. However Sat 1-8-11 I received another statement from the collections agency. When I called the company today they said they have not received the check. I had my bank fax them a copy of that check. What is my next step?
1 Answer from Attorneys
Never ever do anything in reliance on phone calls. And never ever send money until you get something in writing.
I don't know who the check was sent to or who you talked to. My advice would be to start creating a paper trail and get this in writing. I would send letters by certified mail to the collections agency and the water company. I would detail the problems, who you talked to and what you were told. I would include a copy of the certified check, front and back, and indicate that they got it and applied it to your account. Ask them to investigate and get back to you in 30 days.
If you want me to do it for you, I will happy to do so for a fee.
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