Legal Question in Credit and Debt Law in North Carolina

You do not need to take a legal action. You need to quit dealing with underlings and peons who are low down on the totem pole in customer no-service and who could not do anything to help you even if they wanted to which they don't. And you need to quit calling. Nothing good happens with phone calls.

You need to write a letter to someone higher up the food chain - not the ceo, but someone high up enough who has the power to actually do something and fix the problem. Could be a vice president of customer care or senior vice president of north america. Be thorough.

The letter needs to be sent to this person at the corporate office. You need to very simply explain what the problem is, provide them with evidence of it, and tell them what you want them to do about the problem and give them 45 days to respond to you.

If you follow this format, you should get results. You will have to do some research and find out who the best person is to contact. You can get the information at their corporate website. You also can try the BBB and see who they have listed.

Failing that, I would contact the North Carolina Utilities Commission - http://www.ncuc.commerce.state.nc.us/consumer/ucconsum.htm

and they can direct you further.

It really should not be necessary to hire a lawyer for this.

Is this on a credit report? If on a credit report, then there is a totally different process. You write a letter but send to the credit bureaus (send to all 3 of them - Equifax, Trans Union and Experian). Dispute any listing of this account and explain that the SSN that Verizon has is wrong. See what kind of response you get. If the account is left on your report, you then write a letter to Verizon (again sending to someone in charge and presenting documentation to support this). Advise that if the account is not removed, you will sue them for violating the Fair Credit Reporting Act. If its not removed, then you would talk to a consumer lawyer about this. You can also add a 100-word statement to your credit report explaining why this is not your account.