Legal Question in Consumer Law in Oregon

Forged signature on service contract

I signed a third party service contract through a dealership when I purchased my car in June. I have the signed contract. My car is currently at a repair facility needing repair and I find out they've never sent the contract into the service company. Many phone calls later, they tell me it's all worked out. Next day, I receive in the mail, a copy of a signature page from a new contract. This new contract has my name but it's a different contract number with a different plan type listed on it. Where the signatures should be, it's blacked out. So I call the service company and find out they've sent in a new contract for me, changing my plan to a lesser plan, one that covers less, yet has a higher deductible. I told them I never signed for a different plan and they tell me there is a signature on it. I ask them to fax it to me. My name is signed in the space they blacked out on the copy they sent me, only it's very clearly, NOT my signature. I called and tried to speak to the owners of the dealership but neither called me back. Their assistant called me to tell me that they put the wrong terms on the first contract so they sent in another one. How should I proceed? What they did is clearly illegal.

thank you.

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