Legal Question in Civil Litigation in Oregon

Dear Sir or Ma'am,

My boyfriend took a pair of my high heels to the shoe repair shop about a year ago to have the soles replaced. When I got the shoes back they were stretched so badly I could no longer wear them. He went back to tell the owner what had happened and the owner made no offer for a credit or return. The cost for the soles to be replaced was $65.00. At the time I figured it was the sole replacement process that stretched them. Last week I took 3 pairs of high heels to the same place just to have the caps replaced. The cost was $25.00. I picked them up yesterday and again, they are strectched so badly it's like they are someone elses shoes. I need a strategy, and need to know just exactly what I should say and ask for to rectify the situation. The price of the first pair of heels that had the soles replaced was $199.99, the price of the 3 that I picked up yesterday range from $50.00 - $70.00, I should have reciepts for all of them because each of them were online purchases. Please advise.

Sincerely,

Andrea Rice


Asked on 1/12/10, 1:20 pm

1 Answer from Attorneys
Daniel Meek Daniel W. Meek

Here is a strategy: Stop going to that shoe repair shop!

In addition, you can sue the shop in small claims court for up to $7500, without a lawyer. So go to the shop and say, "You ruined 4 pairs of my shoes, which cost me a total of $350 to buy in the first place. Please pay me $350, or I will file a complaint against you for consumer fraud with the Oregon Attorney General and sue you in small claims court. I will go to court and show the judge that the shoes you returned to me do not fit my feet, because you stretched them out." Of course, the repair shop owner will say he did not stretch them out. If your foot does not fit, it is because you gained weight or maybe brought in your sister's shoes or whatever. How can you prove that the shoes were stretched out?

Regarding filing a complaint with the Oregon Attorney General, you can do that but don't expect anything to come of it.

Read more
Answered on 1/26/10, 6:26 pm


Related Questions & Answers

More General Civil Litigation questions and answers in Oregon