Legal Question in Business Law in Pennsylvania

What rights do I have for a refund?

I purchased a hot air balloon ride online 5/30/2005. I have documentation that the charge went through on my credit card, and a confirmation from the company stating that I had 2yrs. to use the package. Now when I try to book the flight, no one at the company can find my info. and everyone I speak to says they'll call me back and never does. I can't speak with anyone when I call and don't know what I can do from here. If know one finds my info. and they let my package expire, what rights do I have for a refund?


Asked on 5/23/07, 4:37 pm

1 Answer from Attorneys
Daniel Pepper Pepper Law Group, LLC

Re: What rights do I have for a refund?

I'd recommend sending them a certified letter outlining your position, and include copies of your credit card confirmation. Demand that they honor the 2 year option, or provide you with a refund. If that doesn't produce results, and if the amount is significant enough, you may need to retain a lawyer to explore your legal options.

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Answered on 5/23/07, 4:42 pm


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