Legal Question in Consumer Law in Pennsylvania

Something does not seem right here. Was the appraisal ever done? Did the lender begin to inititate the loan process? I can see that the lender would be entitled to receive SOMETHING if they began the process. Just because the loan does not close does not mean that people did not get the paperwork rolling. $500 seems a bit steep though.

It never ever hurts to ask if you want relief. Your mortgage company will not talk to me or any other attorney absent written authorization. What I would do is send a certified letter using this format - explain the problem and what was said, dates, times who you talked to and any relevant information. Explain what happened and what you want to be done. If the time was very short between initiation of the call and contacting the lender to cancel the transaction, then the lender should not be entitled to anything.

You will need to do your homework before you send the letter. Every lender has a website. Find the corporate address for the lender. Then find a list of people at the company (could be under the heading of ley executives or corporate management) and see who best is involved in customer service or who is responsible for home mortgages. That is the person that you want to contact. If you are totally stuck, try the BBB and get the name of a contact person. Send the letter certified. If your request is reasonable, the lender may be willing to waive all or part of the fee.

And the mortgage company does not have to give you a transcript of your phone calls absent a subpoena. To get a subpoena, you first have to file a lawsuit. Are you going to do that? The answer is no. You do not need the transcripts at this juncture. You can summarize the conversations in your letter as best as you can recall. If the mortgage company keeps records of the conversations, they can review them if they need to do so.