Legal Question in Credit and Debt Law in Pennsylvania

Is there a question in there somewhere? I assume you are being dunned for a charge which you dispute. You have a right to dispute the debt in IN WRITING with the debt collector. The dispute does not have to be long winded. Just that you dispute the charges because you believe you did not agree to the items. Ask for validation of the debt - which in your case is more than just a statement indicating the amount owed. You need to know what the charges are for - is it indeed for a jet pack that you did not order/agree to?

You can also try sending a the letter to Verizon. But you need to do your homework there. Don't pick some no name manager. You need to find somebody at the corporate headquarters - VP of operations or .customer care. Different companies use different titles. The point is that you need to get your dispute seen by a pair of eyeballs belonging to someone high enough up the corporate food chain to actually have the power to do something and to care. Ask for what you want - be specific. As in "I request that Verizon investigate this matter. Should the investigation confirm that the charges were placed in error, all further collection activity should cease and all derogatory information from my credit report should be removed."

If Verizon still does nothing, have the credit bureaus add a 100-word statement explaining that the charges are disputed. If Verizon sends to a new collector, then send the same letter to the new collector disputing. Remind them also to stop calling you and only communicate with you in writing.