Legal Question in Credit and Debt Law in Pennsylvania
I live in NV but receive my bill from an original creditor who's billing department is apparently in Oaks, PA - at least, that's the return address on the bill. In December I received 2 different bills for the same account. Each bill had a different amount to be paid, and each had a different balance. I decided it must be a system error and made my payment as I normally would.
In January I received 3 different bills, all with different amounts to be paid and different balances. I called the billing department, told them what was going on, and asked for a detailed billing statement. A week later in February I'd still not received a billing statement and called back, explained what was going on, and again requested a detailed billing statement. A nother week passed and I called again, and again explained what was going on, and again requested a detailed billing statement with the actual balance.
Finally, on February 22, 2010, I sent a certified letter demanding a detailed billing statement to the Orange, CA office - the office which accepts payments. To date, I still have not received a detailed billing statement with the true balance, but have received 2-3 bills each month since, all with different payment amounts and all with different balances.
How do I get this company to send me a detailed billing statement with the actual, true balance?
1 Answer from Attorneys
First of all, you need to send things to the correspondence address on the billing statement. Using the PA or CA address may not be correct.
I do not understand why you are receiving multiple bills. Is this for the same account number? That is what you need to look at. If these are multiple accounts, then you need to find out if they are yours or were created by someone in your household. Unusual that this would be identify fraud and have you get the bills, but you may wat to pull your credit report to see how many accounts are listed with this company.
Usually bills indicate the date and amount of charges on them. Do your bills list this? I really need to see a copy of the multiple bills to know what is going on.
Feel free to contact me if you wish me to review your bills and/or contact the company on your behalf for a fee.
Rachel Hunter
Attorney at Law
(678)-687-9693
Admitted in GA, PA & NC
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