Legal Question in Civil Litigation in Pennsylvania
i booked a motel for june 12th , and gave my credit card details. While giving my card details , i asked if i will be charged if i dont check in, they replied ... saying.. i will not be charged ... if i dont check in. They didnt make it clear the fact that, i have to call them and cancel the reservation.
Now they have charged me 118 dollars, an amount for which i didnt take any services.When i called them regarding this matter , they said... all the other motels also do the same thing.
So what should i do to get my money back
1 Answer from Attorneys
The hotel was entitled to charge a cancellation fee. You can write to the manager of the particular hotel and see what he or she says. You can also try disputing this with your credit card company.
Can you work a deal perhaps? Will you be traveling to that area in the future? Will they give you a discount for future room use? See what can be worked out. If something came up like a family illness, then use this excuse and see if they will remit some of the charges.
Cancellation fees are nothing new. All hotels/motels have them. You have to call and cancel so that the hotel knows it can re-rent your room. How else would they know? The problem is not so much of an issue when there is nothing going on in town, but when a conventiion is in town and you book a room, the hotel takes it off the market. If youi do not call to cancel, the hotel cannot rent the room to someone else and they are out the rental fee. The cancellation charges compensate for loss of room rental to you.