Legal Question in Real Estate Law in Pennsylvania

Problems with Morgage Co.

Dear Sir or Madam,

My mortgage company claims that I am a month behind on my payments. I have contadcted them by phone several times, faxed copies of all canceled checks relating to this mortgage 4 or 5 times. I sent the same information via certified mail. I have requested several times to be contacted about this problem and they have not responded. This has been going on for 4 months now. Last contact by phone I was promised a call today 7/21 and did not receive one. I called this afternoon and asked for the person to whom I spoke with earlier in the week and was told there is no such person. The company refuses to send me information as to the allocation of money I have paid them, I pay extra principal every month.

The mortgage company seems either unwilling or unable to work this problem out. I have had this mortgage for less then a year and would like to get this problem fixed before too much more time goes by. What can I do to help rectify the situation.


Asked on 7/21/00, 5:28 pm

1 Answer from Attorneys
Gerald Hershenson Law Office of Gerald M. Hershenson

Re: Problems with Morgage Co.

I strongly recommend that you seek legal counsel before this situation gets out of hand. The run around that you described is a result of bureaucratic mess and it will get worse. Make sure you have copies of all check payments. This could be important. The best advice that I can give you is to document everything in writing and hire an attorney.

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Answered on 9/12/00, 9:22 am


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