Legal Question in Credit and Debt Law in Puerto Rico

Account balance disagreement

I have an account balance disagreement with American Express. During the investigation (that is not over yet) they made a refund for $7,000 saying that it was a credit balance refund. Now they said that they issued the check by a system error and that we have to return the money. But the check was on hold for about 3 weeks and before that we called to their offices and they said the check issued was correct, so we cashed it. What do you recommend me to do?


Asked on 9/27/06, 9:45 pm

1 Answer from Attorneys
Julio C. Alejandro Julio C. Alejandro Serrano Attorney at Law

Re: Account balance disagreement

You should initiate their debt challenge procedure, so that they do not initiate a money collection suit, damage your credit, or recognize a credit in your favor in their account.

You have to be assertive to them that their credit is not correct or unfair in these circumstances.

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Answered on 10/02/06, 10:38 am


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