Legal Question in Legal Ethics in Tennessee

Bills rights of Consumers

I had celluar service with Worldcom Wireless and have not received a bill until a year after I started the service. My service was not disconnected for non-payment until after I made a complaint about the 2316.84 bill I rec'd. I had made a # of call to the company asking them to give me a balance of the phone so that I could issue payment. They told me they could not do that because they were behind in billing and had no idea what my balance was. I called month after month. Waiting on hold and still getting the run around about this. But know I have a billing that I can not pay. Is there no law protecting consumers? I signed contract agreeing to pay a bill each month. But this company has not lived up to it part by sending monthly statements to there customers. What action should I take on this?


Asked on 7/15/03, 12:23 pm

1 Answer from Attorneys
Regina Mullen Legal Data Services, PLC

Re: Bills rights of Consumers

Hmm.

As you admit, your obligation to pay was monthly,--it was NOT contingent upon receiving a bill. So, you let it run a year without paying, even though you KNEW you should have paid something, because they didn't bill you--this is not a particularly sympathetic argument.

I would suggest negotiating to get your phone number back by paying a few hundred a month, starting immediately. The operators probably have some discretion, and if you're nice about it, they may give you your number back.

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Answered on 7/15/03, 5:11 pm


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