Legal Question in Construction Law in Texas
Installation Warranty Expired
I own a retail flooring store. I paid an installer to install ceramic for a church. I offer a one year warranty which the church representative signed before the job was done. She also signed that the job was done to her satisfaction. They called two months after the warranty expired and complained that the tile was coming up. The installer will not call them back. They are threatening to take me to court. Any advice?
3 Answers from Attorneys
Re: Installation Warranty Expired
The mere fact that the customer signed a form that the job was done to their satisfaction probably does not negate your express one-year warranty. Because the installer was hired by you, I take it that the sale and installation of the tile was a turn-key job, thereby making you responsible for the installer's work. Also, good business sense says that you will take care of it if the installer will not take care of it, and that you will pursue the installer for damages if you still can find him.
Re: Installation Warranty Expired
I went back and re-read your question. You said that the tile started coming up after the warranty had expired. My answer might be somewhat different based on the facts as you have presented. If the express warranty stated that it was made in lieu of all other warranties, and in lieu of all other claims for damages and was reasonably conspicuous, it may stand up over a common law claim based onpoor workmanship. I realize that my answer should be limited to a legal analysis only. However, my earlier advice of good business decision still stands. Fixing it probably will be more economical than litigating the matter to see if your express warranty was properly written, etc.
Re: Installation Warranty Expired
Charles White has given you good advice. You also have to factor in the goodwill you'll receive by doing the work even though it's outside the warranty period.
The downside for not taking care of the repairs is that everyone in the congregation will know who was responsible for not fixing the lousy tile job. That sort of publicity can be extremely expensive.
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