Legal Question in Consumer Law in Texas

Complaint Regarding Service # 1144093

I engaged the services of a auto moving company ''American Auto Transport(AAT)'' for moving my 2 cars from Spring House, PA 19477 to Houston, TX 77064 in Aug 2006 (Service #1144093) with the ''door-to-door'' option. AAT ''sub-contracted'' the job to Excel Transport located in Dallas Fort Worth. The cars were picked-up from Spring House on 8/15/06 and delivered to Houston on 8/22/06. Unfortunately I noticed an unreasonable amount of extra mileage on both my cars suggesting that the cars were driven instead of being transported on a carrier.

The odometer readings at pick-up and drop-off are as follows:

Reading at Pick-Up on 8/15/06, Spring House PA 9477

Car 1 Audi 150758

Car 2 Ford 57572

Reading at Drop-off on 8/22/06, Houston TX 77064

Car 1 Audi 152282

Car 2 Ford 59290

Extra Miles

Car 1 Audi 1524

Car 2 Ford 1718

Furthermore, the procedure by which the cars were picked-up and dropped-off obviously violated the contract of the door-to-door policy.

Repeated phone calls to the AAT customer service and to Excel Transport have so far produced no resolution.

Is there any legal remedy to get compensation?

Thanks.


Asked on 1/18/07, 5:44 pm

1 Answer from Attorneys
Peter Bradie Bradie, Bradie & Bradie

Re: Complaint Regarding Service # 1144093

The only answer is "maybe". Depends in large part on the specific language of your contract, and the basis of a claim for damages. Bear in mind that a claim for damage to freight has a very short fuse, and may be limited even more by language in the contract or bill of lading.

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Answered on 1/18/07, 6:07 pm


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