Legal Question in Consumer Law in Texas

''De-authorize'' use of my Credit Card

I am currently in a feud with a datacenter that I purchased a web server through. Abbreviated story: they misread a trouble ticket which was asking a simple question and logged on to our server without permission or need and screwed it up beyond future usability, then told me that I had to pay them to rebuild the server (it was fine before they logged on and messed it all up, it is 100% because of their actions that the server is unusable and in need of a reload). I didn't have the money to pay them to fix it, so I asked for my money back. Eventually they offered me a 25% refund, I would only accept a full refund because the server was only about 1.5 weeks old and it was completely their fault that it was broken. They put me off for several day's at a time until my next billing cycle has now come around and I have to pay them for another month's ''Service''. They say that I have to pay if I don't submit a ''cancellation request'', but the T&C that you have to agree to in order to submit that request says that I forfeit any refund, therefore I can't cancel the account without loosing any chance for a refund. First off, is that legal? Secondly, is there a way I can ''De-authorize'' them so they can't legally charge my CC again?

Thanks!


Asked on 5/08/07, 3:01 pm

1 Answer from Attorneys
Bobby Warren Patel & Warren, PLLC

Re: ''De-authorize'' use of my Credit Card

You should consider hiring an attorney to resolve the situation. It sounds as though you may have a cause of action under the Texas Deceptive Trade Practices Act.

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Answered on 5/08/07, 4:12 pm


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