Legal Question in Business Law in United Kingdom

Warranty

We shortly have changed our bathroom by a professional company.

The quality of work was not as good as expected. It took them six weeks to finish their work instead of 7-10 days

as we have been informed before they started.

We had a lot of bother (e.g.downstairs ceiling was marked by water. Both taps (hot and cold) can still not been used

at the same time as the boiler is making a noise which makes us think it will explode every second and other things went wrong.

As the final invoice came in (approx.GBP 7.300,--) we felt we had to deduct some money (GBP 550,--) in order to compensate us for the inconvenience. We now have received a letter by the company informing us that they accept the deduction, but also informing us that there will be no warranty what so ever on the things we bought.

We wonder if the company is allowed to act this way.

We would be very grateful if you could inform us about our rights.

Thank you in advance.

Kind regards


Asked on 11/16/05, 6:04 am

1 Answer from Attorneys
Andrew Dutton Legal -Zone

Re: Warranty

The Supply of Goods and Services Act 1982 (as amended) provides that work should be carried out with reasonable skill and care, within a reasonable time, and at a reasonable cost. Materials used must be of satisfactory quality and fit for the intended purpose. These are statutory rights which cannot be avoided by a supplier.

It would appear from what has happened that you have every right to make a deduction from the requested the amount and that the money you have paid is fair and reasonable in the circumstances. This should not affect any warranty that was agreed when you commissioned the work. Should at some future date problems occur due either to the standard of work carried out or the quality of the materials supplied, quite independent of any warranty you will have a right to compensation under the above Act. The warranty promised should still be effective over and above these statutory rights.

I hope that this is useful but if you have any further questions or need advice on this or any other legal matter, please get in touch.

Andrew Dutton

Legal Zone

[email protected]

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Answered on 11/16/05, 8:18 am


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