Legal Question in Consumer Law in United Kingdom

warranty repairs

i bought a car from a dealer it was second hand, before buying i pointed out that the cam belt would need replacing, this was agreed but a wk after taking ownership of the car the cambelt failed. i contacted the dealership for authorisation of repairs under warranty, they refused for the work to be carried out locally and took it 60 miles away as it was cheaper, i eventually got the car back, but they would not deliver i had to travel there, there was grease all over the new mats, scratches on the wing where a mechanic has reached in, and to top it all off the work on the engine was not complete, they had broken something and then tried to stick it with silicone! i have contacted the dealer and requested payment for extra work done, thishas been paid, i also stated that i required a recepit for work carried out as the service book has not been stamped to say the belt had been replaced, so i need proof of belt change from a recepit for my own record and for when it comes to re-sale, i also faxed a quote for the respray of the wing but they just keep ignoring me, where do i stand legally, and have they got to provide a recepit to me by law. thank you for your time. stuart


Asked on 3/26/06, 7:12 am

1 Answer from Attorneys
Andrew Dutton Legal -Zone

Re: warranty repairs

You entered into a contract with a motor dealer for the purchase of a car. A term of that agreement was that they would replace the cam belt.The agreement did not include a term relating to how they would do so, and it is therefore open to them to have the work carried out where they choose. However this work would be covered by the Sale of Goods and Services Act which implies into the contract a term that the work be carried out properly and to a reasonable standard.

It was not so carried out. Work on a motor vehicle should not incur the damage to the bodywork and condition of the car caused by the repairer appointed by this dealer. You are therefore fully entitled to have it rectified. If they will not carry out the remedial work as they are legally obliged to do, you should obtain an estimate, inform them that you will seek payment of this from them, and if they continued to ignore and not remedy the situation, make a claim through the small claims court for the expense you have been put to through their breach of contract.

Let me know if I can help further.

Andrew Dutton

www.legal-zone.co.uk@

[email protected]

Read more
Answered on 3/29/06, 4:48 am


Related Questions & Answers

More Consumer Law questions and answers in United Kingdom