Legal Question in Insurance Law in Utah
Medical Insurance - Request for Information scope
My wife had required surgery which was pre-approved by the insurance company. After the surgery, the insurance company sent us a letter stating they would not pay unless we signed a paper giving them permission to access all records from insrance companies, hospital, and doctors for the insured, spouse, and dependents.
I told the insurance company that was un-reasonable. Because we refuse to sign this paper, they use that as a basis to not pay the full cost.
What is the resonable scope insurance companies can request information to substantiate their policies? What is the reasonable scope in which we have to accept their policies?
1 Answer from Attorneys
Re: Medical Insurance - Request for Information scope
Your insurance policy is a contract which governs the terms of their obligation to provide payment. They have a right to require medical information on the party receiving medical treatment, but do not have a right for medical histories of other family members. The justification for medical histories on the recipient is to verify that the patient has disclosed previous history which may affect the liability of the insurance company. For example, if the patient suffered from arteriosclerosis and had not disclosed a history of diabetes the medical history would turn up the diabetes, which may limit the liability of the insurance company since diabetes often is a factor in arteriosclerosis. However, asking for medical backgrounds on other family members goes too far.
Offer to sign a release for the patient. If the insurance company balks at payment, file a complaint with the insurance commissioner and sue the company in small claims court. Your other option is to hire an attorney and sue in district court. There may be others in your same circumstances, which may justify a class action lawsuit. (A class action requires a class representative to sue on behalf of all persons, known and unknown who may have been victimized by the same practice.)
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