Legal Question in Business Law in Virginia
Paying commission
My company provides passport and visa services to international travelers. We want to contact travel agencies and tour operators, and offer to process passports and visas for their clients, and in return, pay the agency a percentage of the processing fee. It is not a referral system, because the clients will not come directly to us. Usually, the travel agency is the one who offers this extra service to clients who purchase tickets or packages from them. The client then sends all application documents and fees to the travel agency, and the agency sends everything to the visa service, who pays them commission. I know it is a very common practice in this industry, but I was told it is illegal to pay commission to another business in that manner. Is that true?
1 Answer from Attorneys
Re: Paying commission
It is perfectly legal unless there is a specific
industry rule against it. For example, lawyers
cannot pay referral fees to non-lawyers because
the regulations unique to only lawyers prohibit it. But there is no general rule against paying anyone you want anything you want.
So, unless there are rules governing travel
agents that don't allow it, it is legal.
Specifically, if the rules for travel agents
don't allow them to receive commissions for
related services, then it would be perfectly
legal for YOU to pay or offer commissions.
But they would risk their standing in the travel
agent community (potentially, IF there is such
a rule) by accepting commissions.
So, you see, it is a question of the industry's
own INTERNAL rules, and NOT a law that affects
everyone generally. There may be an internal rule that affects THEM as travel agents that does NOT affect you as a non-travel agent.
The only other time that there is a concern
about paying commissions like this is if you
occupy a special position of trust, and the
commission would create a conflict of interest.
I don't see anything in this situation like that.
For example, Marsh & McLennan, a major insurance
broker, got in trouble because their job as a
broker is to search out and recommend the BEST
insurance policy for the benefit of their clients. However, Marsh received commissions
from a particular insurance company IF they
chose that one insurance company. So they were
not choosing the best insurance company for their
client, but were steering clients to the insurance company that paid them the kick-back.
The reason why this is a legal problem is that it
was a violation of their fundamental responsibility to their clients. Their JOB, for which the clients were paying, was to choose the best insurance policy for their clients, not the one that made Marsh the most money.
But that has nothing to do with you. It would be like you charging for arranging a visa and then NOT DOING THE WORK AT ALL, for which you took money. Marsh did not do what they charged money to do... find the best insurance policy.
You need to investigate whether there are any special regulations unique to travel agencies (which would be INTERNAL to the travel industry).
But I am aware of no general legal rules that would restrict you in any way, especially in business-friendly Virginia.
If there is any lingering concern, you can always try two other approaches:
1) Subcontracting. The travel agency charges a fee for the service, and then pays you to implement the service (fulfillment) at a slightly lower price. This is not a commission. This is them hiring someone to assist them in performing a service.
2. Advertising. Pay them a flat fee per month for displaying and distributing your brochures and applications to their customers. A commission is based on success. A flat fee is unconditional.
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