Legal Question in Consumer Law in Virginia

I dropped my motorcycle off at a shop and recieved an estimate to fix it for $1,800. One month later, I recieved a new quote for $3,800. and put down $2,000. as a downpayment for the parts and labor. Now 3 months later, and after 7 unproductive visits to the shop (many days the bike just sat because I was a low priority), I recieved the first phone call from the business to inform me the bike was ready for pick-up and that the balance due for pick-up was $3,200. totalling $5,200. I did not authorize nor was I ever informed that the cost would exceed the quote I signed for $3,800. Is this legal--do I have any rights, or options for legal actions? Please advise on Virginia Law.


Asked on 7/28/11, 4:24 pm

1 Answer from Attorneys
Michael Hendrickson Law Office Michael E. Hendrickson

Unless you later signed an authorization for $5200, the amount which

you're obligated to pay should be no more than the $3800.

The best approach in order to retrieve your bike is probably to pay the $5200 with a credit card and then demand a charge back from the card issuer for the $1400 unauthorized overcharge.

However,if such is not possible and the repair facility refuses to release the bike for $3800 or to refund you $1400, then you may want to pursue the matter in your local small claims court.

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Answered on 8/01/11, 9:01 pm


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