Legal Question in Consumer Law in Virginia

I received a phone call a few weeks back from a company that I no longer wanted services with. The sales rep on the phone said they wanted to update my information and needed my address and such. After specifically asking if I would be charged, he said no, and I gave my info. He said he had to record part of the conversation and I said that was fine. He went very quickly through a terms of service, and I can't recall if I interjected about charges or not. Either way, they've charged my account when I said I did not want to renew. I was wondering if this is legal.


Asked on 4/19/12, 10:53 am

1 Answer from Attorneys
Michael Hendrickson Law Office Michael E. Hendrickson

So, ask this company for a refund, and if you paid with a credit card, inform your card issuer in writing that you are contesting this charge for the reason that you apparently never specifically approved it.

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Answered on 4/21/12, 11:08 am


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