Legal Question in Business Law in Washington

Credit Card Company Fraud
What laws would a credit card company (they collect the money and turn it over to businesses) be breaking if they refuse to answer calls or return calls or respond in any way, after dozens and dozens of documented phone calls and requests, and they are holding funds (2,000) without explanation or cause for over one year. This company is so disgusting, you cannot speak to anyone EVER, they put you on hold for up to 45 min to one hour, and then the line goes dead, if you are calling because they are holding funds. The owner is the ONLY person who can make decisions and is 100% of the time either out of town, out to lunch, on a break or in a meeting. I have NEVER reached him so there is no way to get a response when they are holding money. The single transaction is question was over one year ago and they probably invested the money or are hoping that we will just quit trying to collect it from them and let it go. They are the worst company I have ever dealt with in 20 years. Is there any terms that I can threaten them with when they treat people in this manner? Is it illegal to refuse to speak to us when they have our money? I am beyond frustrated, they are a gold star member of the BBB, so many complaints. Please help.

Asked on 4/19/06, 1:52 pm

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Re: Credit Card Company Fraud

I would suggest that you contact the Federal Trade Commission, or the Washington Attorney General's Office for assistance with this matter.

Answered on 4/19/06, 4:37 pm

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