Legal Question in Credit and Debt Law in Wisconsin

Consumer in acute distress

Awhile ago I bought a computer at Best Buy. My package included free AOL. I could not figure out how to use it--getting their help requires 30 min to hour of wait time. I decided to resume my service with former provider, ECOisp.com. AOL has been billing my credit card for months. Of course it's still impossible to get throught to them, to straigten this matter out. It's a damn scam--they keep customers by making it too difficult to disconnect. Is there some legal/paper way I can stop them from charging my credit card bill and reimburse me for all the months I did not use it? Is there some way to show that I wasn't using it? I WASN'T. I hate these people! Can anyone muscle them? The FCC?Please advise. Thanks


Asked on 8/03/06, 2:52 pm

1 Answer from Attorneys
JAY Nixon nixon law offices

Re: Consumer in acute distress

The answer is easy--don't buy computers any more from the vendors who mistreat you that way. Unfortuneatly, your story could be repeated with many (if not most) technical support programs. Litigation (or alternate dispute resolution) for breach of warranty may not be practical is such a situation, but is certainly possible. Speak to a qualified consumer law attorney. You should also make friends with someone who knowledgeable about computers since many problems do not require great expertise to fix. Good luck!

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Answered on 8/04/06, 3:35 pm


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