Legal Question in Consumer Law in Texas

Gift Certificate regulation

I have a gift certificate for $600 to a travel agency. There is no expiration date and no fine print on it. I am trying to use it now and the company says they will not honor it because they have merged with another travel agency and taken on their name. They are however in the same location as when I got the gift certificate. It doesn't seem right that a company can sell a bunch of gift certificates and then change their name so they don't have to honor them. Is this legal? Do I have any recourse?


Asked on 6/14/07, 2:50 pm

2 Answers from Attorneys
James Grissom Law Office of James P. Grissom

Re: Gift Certificate regulation

When people don't do what they're supposed to do, the only recourse you have is to file a lawsuit. I wonder how many other people they did this to. While your $600 is important to you, it would cost you more than that to try to recover. However, if you're not the only one, that changes things condiderably. I don't know where you are, but you might get somebody to see the potential in this case (and that's not easy nor is the case easy to do). Good Luck.

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Answered on 6/14/07, 3:06 pm
Johm Smith tom's

Re: Gift Certificate regulation

Mr. Grissom is correct, as usual. You can contact me or our Austin member firm and discuss the facts. If there are others affected, and other legal requirements are met, then we would enjoy helping you take this travel agency to task for what they've done. The merger may well have been orchestrated to deal with the fact that they had so many of these certificates out there. This could be very interesting.

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Answered on 6/14/07, 3:51 pm


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